eSolia Pool
Pre-purchased blocks of support hours that give you flexible, on-demand access to eSolia's professional services beyond your fixed agreement.
What Is a Pool?
A Pool is a bank of support hours purchased in advance and attached to your service contract. Draw down hours as needed throughout the year for ad hoc requests, extra on-site visits, or any work outside your regular agreement scope.
Available Sizes
Type | Hours |
|---|
Pool-25 | 25 |
Pool-50 | 50 |
Pool-100 | 100 |
Pool-200 | 200 |
Pool-400 | 400 |
How It Works
Purchase a pool at a discounted per-hour rate compared to ad hoc billing
Pool is valid for one year from the month of first use
Hours are debited based on work performed, using a unit-based rate system
Different roles consume hours at different rates (e.g. senior consultant time costs more units per hour than assistant time)
Monthly reporting shows hours consumed, remaining balance, and a running tally
When your pool is exhausted, it can be replenished with a new block
Unit-Based Rate System
Each role has a unit value per hour. Higher-skilled roles consume more units, reflecting their expertise. For example:
Senior Consultant — highest unit rate per hour
Engineer — moderate unit rate per hour
Assistant — lowest unit rate per hour
This means a pool covers more assistant hours than consultant hours, giving you flexibility in how you allocate the time.
What Pools Cover
Ad hoc remote support requests outside your regular agreement
Additional on-site visit hours beyond your contracted schedule
Short-duration projects or investigations
Temporary surge capacity during busy periods
Specialized consulting or advisory sessions
Monthly Reporting
Each month you receive a clear report alongside your regular service summary:
Hours used this period, broken down by role type
Running balance of remaining hours
Projected depletion timeline based on current usage trends
Why Use a Pool?
Predictable costs — lock in a discounted rate for the year
Flexibility — use hours when and how you need them
No waste — hours are consumed only when work is performed
Transparency — monthly tracking keeps you informed
Budget-friendly — avoid surprise ad hoc invoices
Pools complement your fixed support agreement, ensuring you always have professional IT assistance available when unexpected needs arise.